How To Fix CRM_IC_APPL_RM_ALERT018 - Mail form not found; e-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 018

• Message text: Mail form not found; e-mail not sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT018 - Mail form not found; e-mail not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT018 indicates that a mail form required for sending an email is not found, which prevents the email from being sent. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send alerts or notifications via email.
  Cause:
  
  Missing Mail Form: The specified mail form that is supposed to be used for sending the email does not exist in the system.
  Incorrect Configuration: The configuration settings for the mail form may be incorrect or incomplete.
  Authorization Issues: The user may not have the necessary authorizations to access the mail form.
  Transport Issues: If the mail form was recently transported from another system, it may not have been properly imported or activated.
  
  Solution:
  
  
  Check Mail Form Configuration:
  
  Go to transaction code SFP (Form Builder) and check if the mail form exists.
  If it does not exist, you may need to create a new mail form or transport it from another system.
  
  
  
  Create or Modify Mail Form:
  
  If the mail form is missing, you can create a new one using the Form Builder (SFP) or modify an existing one to meet your requirements.
  Ensure that the form is correctly configured with the necessary fields and layout.
  
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings for CRM and ensure that the mail form is correctly assigned to the relevant application or process.
  Use transaction code SPRO to access the customizing settings.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and use the mail form.
  Check the user roles and profiles to ensure they include the required permissions.
  
  
  
  Transport Issues:
  
  If the mail form was recently transported, check the transport logs for any errors.
  Ensure that the transport request was successfully imported and that all necessary objects are included.
  
  
  
  Testing:
  
  After making the necessary changes, test the email sending functionality again to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SFP: Form Builder for creating and modifying mail forms.
  SPRO: Access to customizing settings.
  
  
  
  Documentation: Refer to SAP Help documentation for CRM and email configuration for detailed guidance on setting up mail forms.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.