How To Fix CRM_IC_APPL_RM_ALERT021 - Error occurred while sending e-mail to &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 021

• Message text: Error occurred while sending e-mail to &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT021 - Error occurred while sending e-mail to &1 ?

  The SAP error message CRM_IC_APPL_RM_ALERT021 indicates that there was an issue while attempting to send an email to a specified recipient (denoted by &1). This error can occur in the context of SAP Customer Relationship Management (CRM) applications, particularly when using the Internet Communication Framework (ICF) for email notifications.
  Causes:
  
  Incorrect Email Address: The recipient's email address may be incorrectly formatted or invalid.
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly, preventing emails from being sent.
  Network Issues: There may be network connectivity problems that are preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or experiencing issues.
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  Missing Email Content: The email content may not be properly generated or may be missing required fields.
  
  Solutions:
  
  Check Email Address: Verify that the email address specified in the error message is correct and properly formatted.
  Review SMTP Configuration:
  
  Go to transaction SCOT in SAP to check the SMTP settings.
  Ensure that the SMTP node is configured correctly and that the email server details are accurate.
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails and see if there are any errors logged.
  You can also send a test email from the SAP system to verify that the SMTP configuration is working.
  
  
  Check Network Connectivity: Ensure that the SAP system can reach the email server. You may need to check firewall settings or network configurations.
  Review Email Server Logs: If you have access to the email server, check its logs for any errors or issues that might indicate why the email was not sent.
  Check User Authorizations: Ensure that the user or system has the necessary authorizations to send emails.
  Debugging: If the issue persists, consider debugging the email sending process in the SAP system to identify any underlying issues.
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: To configure and monitor the SMTP settings.
  SOST: To view the status of sent emails and any errors.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to email sending in CRM.
  Documentation: Review SAP documentation on email configuration and troubleshooting for additional guidance.
  
  If the problem continues after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.