How To Fix CRM_IC_APPL_RM_ALERT022 - Unable to open E-Mail from ICI mail server; e-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 022

• Message text: Unable to open E-Mail from ICI mail server; e-mail not sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT022 - Unable to open E-Mail from ICI mail server; e-mail not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT022 indicates that the system is unable to open an email from the Internet Communication Interface (ICI) mail server, which results in the email not being sent. This error can occur due to various reasons related to configuration, connectivity, or system settings. Below are some potential causes, solutions, and related information to help troubleshoot this issue.
  Causes:
  
  Mail Server Configuration Issues: The ICI mail server may not be configured correctly in the SAP system.
  Network Connectivity Problems: There may be network issues preventing the SAP system from reaching the mail server.
  Authentication Issues: The credentials used to connect to the mail server may be incorrect or have insufficient permissions.
  Email Format Issues: The email content or format may not be compliant with the mail server's requirements.
  System Settings: The SAP system settings for email sending may not be properly configured.
  
  Solutions:
  
  
  Check Mail Server Configuration:
  
  Verify the configuration settings for the mail server in the SAP system. This can typically be done in transaction code SCOT (SAPconnect).
  Ensure that the SMTP settings, including the server address, port, and authentication details, are correct.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the mail server.
  Ensure that there are no firewall rules blocking the connection to the mail server.
  
  
  
  Verify Authentication Credentials:
  
  Check the username and password used for the mail server connection. Ensure they are correct and have the necessary permissions to send emails.
  
  
  
  Review Email Content:
  
  Ensure that the email content (subject, body, attachments) is properly formatted and does not contain any invalid characters or unsupported formats.
  
  
  
  Check SAP System Settings:
  
  Review the settings in transaction SICF to ensure that the ICI service is active and properly configured.
  Check for any relevant logs in transaction SLG1 (Application Log) for more detailed error messages.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect settings
  SICF: Internet Communication Framework settings
  SLG1: Application log for error messages
  
  
  Documentation: Refer to the official SAP documentation for SAPconnect and email configuration for detailed guidance.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be beneficial to involve your SAP Basis team or consult SAP support for further assistance.