How To Fix CRM_IC_APPL_RM_ALERT024 - E-mail server is not connected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 024

• Message text: E-mail server is not connected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT024 - E-mail server is not connected ?

  The SAP error message CRM_IC_APPL_RM_ALERT024 indicates that the email server is not connected, which can prevent the system from sending or receiving emails. This issue can arise due to various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Email Server Configuration Issues: The email server settings in the SAP system may not be configured correctly.
  Network Connectivity Problems: There may be network issues preventing the SAP system from connecting to the email server.
  Email Server Downtime: The email server itself may be down or experiencing issues.
  Authentication Issues: Incorrect credentials or authentication methods may prevent the connection.
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection to the email server.
  SAP System Configuration: The SAP system may not be properly configured to use the email server.
  
  Solutions:
  
  
  Check Email Server Configuration:
  
  Verify the SMTP settings in the SAP system (transaction code SCOT).
  Ensure that the email server address, port, and other settings are correct.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the email server.
  Ensure that there are no network issues or outages.
  
  
  
  Check Email Server Status:
  
  Confirm that the email server is up and running.
  Check the server logs for any errors or issues.
  
  
  
  Verify Authentication Credentials:
  
  Ensure that the correct username and password are being used for the email server.
  Check if any changes have been made to the email server's authentication methods.
  
  
  
  Review Firewall and Security Settings:
  
  Ensure that the firewall settings allow traffic between the SAP system and the email server.
  Check for any security policies that may be blocking the connection.
  
  
  
  SAP System Configuration:
  
  Review the configuration settings in the SAP system related to email processing.
  Ensure that the necessary services are activated and running.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: Used for configuring the SMTP settings for email.
  SICF: Used to check and activate the necessary HTTP services.
  SOST: Used to monitor the status of sent emails.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional troubleshooting steps.
  
  
  Logs and Traces: Review the application logs and traces for more detailed error messages that can provide insights into the issue.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.