How To Fix CRM_IC_APPL_RM_ALERT026 - Unknown error occurred while sending e-mail; e-mail to &1 not sent

CRM_IC_APPL_RM_ALERT026 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 026

• Message text: Unknown error occurred while sending e-mail; e-mail to &1 not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT026 - Unknown error occurred while sending e-mail; e-mail to &1 not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT026 indicates that there was an unknown error while attempting to send an email to a specified recipient. This error can occur in the context of SAP Customer Relationship Management (CRM) applications, particularly when using the Interaction Center (IC) functionalities.
  Possible Causes:
  
  SMTP 
  Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly, preventing emails from being sent.
  Email Address Format: The recipient's email address may be incorrectly formatted or invalid.
  Network Issues: There may be network connectivity problems between the SAP system and the email server.
  Authorization Issues: The user or the system may lack the necessary permissions to send emails.
  Email Server Down: The email server may be down or experiencing issues.
  System Errors: There could be underlying system errors or bugs in the SAP application that are causing the email sending process to fail.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT in SAP to