How To Fix CRM_IC_APPL_RM_ALERT026 - Unknown error occurred while sending e-mail; e-mail to &1 not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 026

• Message text: Unknown error occurred while sending e-mail; e-mail to &1 not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT026 - Unknown error occurred while sending e-mail; e-mail to &1 not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT026 indicates that there was an unknown error while attempting to send an email to a specified recipient. This error can occur in the context of SAP Customer Relationship Management (CRM) applications, particularly when using the Interaction Center (IC) functionalities.
  Possible Causes:
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly, preventing emails from being sent.
  Email Address Format: The recipient's email address may be incorrectly formatted or invalid.
  Network Issues: There may be network connectivity problems between the SAP system and the email server.
  Authorization Issues: The user or the system may lack the necessary permissions to send emails.
  Email Server Down: The email server may be down or experiencing issues.
  System Errors: There could be underlying system errors or bugs in the SAP application that are causing the email sending process to fail.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction SCOT in SAP to check the SMTP settings.
  Ensure that the SMTP server is correctly configured and reachable.
  Test the connection to the SMTP server.
  
  
  
  Validate Email Address:
  
  Verify that the email address format is correct and that the recipient exists.
  Check for any typos or invalid characters in the email address.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from reaching the email server.
  You can use tools like ping or telnet to test connectivity to the SMTP server.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails.
  Review the roles and profiles assigned to the user.
  
  
  
  Monitor Email Server:
  
  Check the status of the email server to ensure it is operational.
  Look for any logs or alerts on the email server that might indicate issues.
  
  
  
  Review SAP Logs:
  
  Check the SAP application logs for any additional error messages or details that could provide more context about the failure.
  Use transaction SLG1 to view application logs related to email sending.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the email sending process in the SAP system to identify the root cause.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SMTP Configuration
  SLG1: Application Log
  SOST: Send Requests Overview (to check if emails are queued or failed)
  
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring email settings and troubleshooting email issues in SAP CRM.
  
  
  If the problem continues after trying the above solutions, it may be beneficial to contact SAP support for further assistance.