How To Fix CRM_IC_APPL_RM_ALERT027 - No business partner confirmed; e-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 027

• Message text: No business partner confirmed; e-mail not sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT027 - No business partner confirmed; e-mail not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT027 indicates that there is no business partner confirmed for the action you are trying to perform, which in this case is sending an email. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when an attempt is made to send an email notification or alert, but the system cannot identify a valid business partner associated with the transaction.
  Cause:
  
  Missing Business Partner: The most common cause is that the business partner (BP) is not assigned or confirmed in the relevant transaction or context.
  Incorrect Configuration: There may be issues with the configuration of the business partner determination process.
  Data Inconsistency: There could be inconsistencies in the data, such as missing or incorrect entries in the business partner master data.
  User Authorization: The user may not have the necessary authorizations to access the business partner data.
  
  Solution:
  
  
  Check Business Partner Assignment:
  
  Ensure that the business partner is correctly assigned to the relevant transaction or document. You can do this by navigating to the transaction where the error occurred and checking the business partner details.
  
  
  
  Create or Update Business Partner:
  
  If the business partner does not exist, create a new business partner in the system. If it exists but is not correctly configured, update the necessary details.
  
  
  
  Review Configuration:
  
  Check the configuration settings for business partner determination in the CRM system. Ensure that the settings are correctly defined to allow for the identification of business partners in the context of the email notification.
  
  
  
  Check User Authorizations:
  
  Verify that the user attempting to send the email has the necessary authorizations to access the business partner data. If not, work with your SAP security team to grant the required permissions.
  
  
  
  Test Email Functionality:
  
  After making the necessary adjustments, test the email functionality again to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to manage business partner data or CRMD_ORDER to check the CRM order details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for detailed documentation on business partner management and email notifications in SAP CRM.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team for further assistance, as they may have access to additional tools and resources to diagnose and resolve the problem.