How To Fix CRM_IC_APPL_RM_ALERT029 - Mail form &1 is empty; e-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 029

• Message text: Mail form &1 is empty; e-mail not sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT029 - Mail form &1 is empty; e-mail not sent ?

  The SAP error message CRM_IC_APPL_RM_ALERT029 indicates that the system attempted to send an email using a mail form that is empty or not properly configured. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to send alerts or notifications via email.
  Cause:
  
  Empty Mail Form: The specified mail form (indicated by &1 in the error message) is either not defined or has no content.
  Incorrect Configuration: The mail form may not be correctly configured in the system, leading to it being treated as empty.
  Missing Template: The mail form template might be missing or not activated in the system.
  Authorization Issues: There may be authorization issues preventing the system from accessing the mail form.
  
  Solution:
  
  
  Check Mail Form Configuration:
  
  Go to the transaction code CRMD_ORDER or CRMD_ORDERADM_H to check the configuration of the mail form.
  Ensure that the mail form is correctly defined and contains the necessary content.
  
  
  
  Verify Mail Form Activation:
  
  Ensure that the mail form is activated in the system. You can check this in the transaction SFP (Form Builder) or SMARTFORMS if you are using Smart Forms.
  If the form is not activated, activate it.
  
  
  
  Review Mail Form Assignment:
  
  Check if the mail form is correctly assigned to the relevant business transaction or process. This can be done in the customizing settings under CRM > Basic Functions > E-Mail > Define E-Mail Forms.
  
  
  
  Test the Mail Form:
  
  Use the transaction SFP or SMARTFORMS to test the mail form and ensure it generates the expected output.
  
  
  
  Check Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to access and use the mail form.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the mail form is being called and why it is being treated as empty.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  CRMD_ORDER: To manage CRM orders and check configurations.
  SFP: To manage and test SAP forms.
  SMARTFORMS: To manage Smart Forms.
  
  
  
  Documentation: Refer to SAP Help documentation for CRM and email configuration for detailed steps on setting up and troubleshooting email forms.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues related to this error message.
  
  
  By following these steps, you should be able to resolve the error and ensure that emails are sent successfully using the appropriate mail forms.