How To Fix CRM_IC_APPL_RM_ALERT031 - Input is not within valid range; default value is used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_RM_ALERT - Message class for Alert Editor

• Message number: 031

• Message text: Input is not within valid range; default value is used

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_RM_ALERT031 - Input is not within valid range; default value is used ?

  The SAP error message CRM_IC_APPL_RM_ALERT031 indicates that an input value provided in a certain context is not within the valid range expected by the system. As a result, the system defaults to a predefined value instead of the one you provided. This error typically occurs in the context of SAP CRM (Customer Relationship Management) applications, particularly in the Interaction Center (IC).
  Cause:
  
  
  Invalid Input Value: The most common cause is that the input value you are trying to use does not meet the criteria set by the system. This could be due to:
  
  A value being out of the expected range (e.g., a number that is too high or too low).
  A string or character input that does not match the expected format or length.
  Missing mandatory fields that are required for processing.
  
  
  
  Configuration Issues: Sometimes, the error can arise from incorrect configuration settings in the CRM system, such as:
  
  Incorrectly defined ranges for certain fields in customizing settings.
  Changes in business rules that have not been updated in the system.
  
  
  
  Solution:
  
  
  Check Input Values: Review the input values you are providing to ensure they are within the valid range. This includes:
  
  Numeric values: Ensure they are within the specified limits.
  String values: Ensure they conform to the expected format and length.
  
  
  
  Review Configuration: If you have access to the configuration settings:
  
  Check the customizing settings for the relevant CRM application to ensure that the valid ranges for input fields are correctly defined.
  Look for any recent changes in business rules or configurations that might affect the input validation.
  
  
  
  Default Values: If the system is using a default value, you may want to check what that default value is and whether it is appropriate for your use case. If necessary, adjust your input to align with the expected values.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details about the input fields and their valid ranges.
  
  
  Debugging: If you have access to technical resources, consider debugging the application to trace where the input validation is failing. This can provide insights into what specific input is causing the issue.
  
  
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support or your internal IT team for assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM configuration and input validation, such as SPRO for customizing settings.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.