How To Fix CRM_IC_APPL_NB_MSG000 - Error while logging in; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_NB_MSG -

• Message number: 000

• Message text: Error while logging in; contact system administrator

What causes this issue?

Either the requested component ID (COMID) is not found or there is no
data under the requested component ID.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check if the navigation bar profile contains all the component IDs
(COMID) -- LG and LC. Also check if there is configuration content
(xmlstring) under each component ID (COMID).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_NB_MSG000 - Error while logging in; contact system administrator ?

  The SAP error message "CRM_IC_APPL_NB_MSG000 Error while logging in; contact system administrator" typically indicates an issue with the login process in the SAP CRM Interaction Center (IC). This error can arise from various causes, and here are some common reasons along with potential solutions:
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the CRM Interaction Center.
  System Configuration Problems: There may be misconfigurations in the system settings or profiles that are preventing successful login.
  Network Issues: Connectivity problems between the client and the SAP server can lead to login failures.
  Expired User Credentials: The user’s password may have expired or been locked due to multiple failed login attempts.
  Technical Errors: There could be underlying technical issues, such as problems with the application server or database.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations assigned in the SAP system. This can be done by checking the user profile in transaction SU01.
  
  
  
  Review System Configuration:
  
  Verify the configuration settings for the CRM Interaction Center. Check for any recent changes that might have affected the login process.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the client from connecting to the SAP server. You can test connectivity using tools like ping or tracert.
  
  
  
  Reset Password:
  
  If the user’s password has expired or the account is locked, reset the password using transaction SU01 or contact the system administrator to unlock the account.
  
  
  
  Check System Logs:
  
  Review the system logs for any error messages or warnings that could provide more context about the login failure. You can check transaction SM21 for system logs and ST22 for dump analysis.
  
  
  
  Contact System Administrator:
  
  If the issue persists after checking the above points, it is advisable to contact the system administrator for further investigation. They may need to look into the application server logs or perform additional troubleshooting.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message. You can search the SAP Support Portal for updates or patches.
  Documentation: Review the official SAP documentation for the CRM Interaction Center for any known issues or configuration guidelines.
  Community Forums: Consider visiting SAP community forums or discussion boards where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the error message. If the problem continues, further technical support may be required.