How To Fix CRM_IC_APPL_NB_MSG001 - Error while logging in; contact system administrator

CRM_IC_APPL_NB_MSG001 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_NB_MSG -

• Message number: 001

• Message text: Error while logging in; contact system administrator

What causes this issue?

The requested profile name is not valid (emptykey).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact system administrator.

Procedure for System Administrators

Check if you entered the correct profile name (xmlname) in
CRMC_IC_PROFILE table. The profile name is case-sensitive.

Error message extract from SAP system. Copyright SAP SE.

CRM_IC_APPL_NB_MSG001 - Details

• The SAP error message CRM_IC_APPL_NB_MSG001 typically indicates that there is an issue with logging into the SAP CRM Interaction Center (IC) application. This error can arise from various causes, and here are some common reasons along with potential solutions:
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the CRM IC application.
  System Configuration Problems: There may be misconfigurations in the system settings or parameters that are preventing the login.
  Network Issues: Connectivity problems between the client and the SAP server can lead to login failures.
  Session Management: If the user has too many active sessions or if sessions are not being managed properly, it can lead to login issues.
  Technical Errors: There may be underlying technical issues, such as database problems or application server errors.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the correct roles and authorizations assigned in the SAP system. This can be done by checking the user profile