How To Fix CRM_IC_APPL_NB_MSG001 - Error while logging in; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_NB_MSG -

• Message number: 001

• Message text: Error while logging in; contact system administrator

What causes this issue?

The requested profile name is not valid (emptykey).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact system administrator.

Procedure for System Administrators

Check if you entered the correct profile name (xmlname) in
CRMC_IC_PROFILE table. The profile name is case-sensitive.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_NB_MSG001 - Error while logging in; contact system administrator ?

  The SAP error message CRM_IC_APPL_NB_MSG001 typically indicates that there is an issue with logging into the SAP CRM Interaction Center (IC) application. This error can arise from various causes, and here are some common reasons along with potential solutions:
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the CRM IC application.
  System Configuration Problems: There may be misconfigurations in the system settings or parameters that are preventing the login.
  Network Issues: Connectivity problems between the client and the SAP server can lead to login failures.
  Session Management: If the user has too many active sessions or if sessions are not being managed properly, it can lead to login issues.
  Technical Errors: There may be underlying technical issues, such as database problems or application server errors.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the correct roles and authorizations assigned in the SAP system. This can be done by checking the user profile in transaction SU01 or by consulting with the system administrator.
  
  
  
  Review System Configuration:
  
  Verify the configuration settings for the CRM IC application. This includes checking the settings in transaction SPRO and ensuring that all necessary components are properly configured.
  
  
  
  Network Connectivity:
  
  Check the network connection to the SAP server. Ensure that there are no firewall or proxy issues that could be blocking access.
  
  
  
  Session Management:
  
  If the user has multiple active sessions, advise them to log out of other sessions. You can also check for and terminate any orphaned sessions in transaction SM04.
  
  
  
  Check System Logs:
  
  Review the system logs for any error messages or warnings that could provide more context about the issue. Use transaction SM21 to view the system log.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact System Administrator:
  
  If the issue persists after trying the above solutions, it is advisable to contact the system administrator or SAP support for further assistance. They may have access to more detailed logs and diagnostic tools.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SPRO (Customizing), SM04 (User Overview), and SM21 (System Log).
  SAP Support: Utilize the SAP Support Portal for additional resources, including documentation and community forums where similar issues may have been discussed.
  User Training: Ensure that users are trained on how to properly log in and navigate the CRM IC application, as user error can sometimes lead to login issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_APPL_NB_MSG001 error.