How To Fix CRM_IC_APPL_NB_MSG002 - Error while logging in; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_NB_MSG -

• Message number: 002

• Message text: Error while logging in; contact system administrator

What causes this issue?

The navigation bar profile content may be empty or has XML syntax
errors.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check if the profile content (xmlstring) is empty. If not, check if
there are any XML syntax errors in the profile content.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_NB_MSG002 - Error while logging in; contact system administrator ?

  The SAP error message CRM_IC_APPL_NB_MSG002 typically indicates that there is an issue with logging into the SAP CRM Interaction Center (IC) application. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the CRM IC application.
  System Configuration Problems: There may be misconfigurations in the system settings or profiles that prevent successful login.
  Network Issues: Connectivity problems between the client and the server can lead to login failures.
  Session Management: Issues with session handling or expired sessions can also trigger this error.
  Technical Errors: There may be underlying technical issues, such as database connectivity problems or application server errors.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations assigned in the SAP system. This can be done by checking the user profile in transaction SU01 or PFCG.
  
  
  
  Review System Configuration:
  
  Verify the configuration settings for the CRM IC application. Check for any inconsistencies in the configuration that might affect user access.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the client from connecting to the SAP server. Check firewall settings, VPN connections, and network stability.
  
  
  
  Session Management:
  
  If the issue is related to session management, try clearing the browser cache or restarting the browser. Additionally, check if there are any session limits set in the system.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SM21) and application logs (transaction SLG1) for any error messages or warnings that could provide more context about the issue.
  
  
  
  Contact System Administrator:
  
  If the issue persists after checking the above points, it is advisable to contact the system administrator or SAP support for further assistance. They can perform a deeper analysis of the system and identify any underlying issues.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message. You can search the SAP Support Portal for updates or patches related to CRM IC.
  Documentation: Review the official SAP documentation for the CRM Interaction Center for any specific configuration or troubleshooting guidelines.
  Community Forums: Consider visiting SAP community forums or discussion boards where other users may have encountered similar issues and shared their solutions.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_IC_APPL_NB_MSG002 error. If the problem continues, further investigation by a technical expert may be necessary.