How To Fix CRM_IC_APPL_NB_MSG004 - Error while logging in; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_NB_MSG -

• Message number: 004

• Message text: Error while logging in; contact system administrator

What causes this issue?

The error occurs when loading navigation bar profile.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check the profile name and profile content.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_NB_MSG004 - Error while logging in; contact system administrator ?

  The SAP error message CRM_IC_APPL_NB_MSG004 typically indicates that there is an issue preventing a user from logging into the SAP CRM Interaction Center (IC). This error message suggests that the user should contact the system administrator for assistance. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the CRM Interaction Center.
  System Configuration Problems: There may be issues with the configuration of the CRM system or the Interaction Center.
  User Lock or Inactive Status: The user account may be locked or inactive in the system.
  Network or Connectivity Issues: There could be network problems preventing the user from connecting to the SAP system.
  Technical Errors: There may be underlying technical issues, such as database problems or application server issues.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Verify that the user has the appropriate roles and authorizations assigned to access the CRM Interaction Center.
  Use transaction code SU01 to check the user profile and roles.
  
  
  
  User Status:
  
  Ensure that the user account is active and not locked. This can also be checked in transaction SU01.
  
  
  
  Review System Configuration:
  
  Check the configuration settings for the CRM Interaction Center. Ensure that all necessary components are properly configured.
  Use transaction SPRO to access the configuration settings.
  
  
  
  Check System Logs:
  
  Review the system logs for any error messages or warnings that could provide more context about the issue. Use transaction SM21 to view the system log.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the user from accessing the SAP system. Check firewall settings and network configurations.
  
  
  
  Contact System Administrator:
  
  If the issue persists after checking the above points, it is advisable to contact the system administrator for further investigation. They may need to check server logs, system performance, or other technical aspects.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for the CRM Interaction Center for more details on configuration and troubleshooting.
  Support Forums: Consider checking SAP Community forums or other support forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_APPL_NB_MSG004 error message. If the problem continues, further technical support may be required.