How To Fix CRM_IC_APPL_NB_MSG006 - Error while logging in; contact system administrator

CRM_IC_APPL_NB_MSG006 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_NB_MSG -

• Message number: 006

• Message text: Error while logging in; contact system administrator

What causes this issue?

There may be XML syntax errors in the navigation bar profile.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Go to IMG activity <LS>Customer Relationship Management-> Interaction
Center WebClient-> Define Navigation Bar Profile</>.
Enter the profile name that is assigned to the agent.
Select <LS>Check XML Syntax</>.
Any syntax errors are shown.
Correct the errors.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_NB_MSG006 - Error while logging in; contact system administrator ?

  The SAP error message CRM_IC_APPL_NB_MSG006 typically indicates that there is an issue with logging into the SAP CRM Interaction Center (IC) application. This error can arise from various causes, and here are some common reasons along with potential solutions:
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the CRM IC application.
  System Configuration Problems: There may be configuration issues in the SAP system that prevent successful login.
  Network Issues: Connectivity problems between the client and the SAP server can lead to login failures.
  Session Management: If the user has too many active sessions or if sessions are not being managed properly, it can lead to login errors.
  Technical Errors: There could be underlying technical issues, such as problems with the application server or database.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations assigned in the SAP system. This can be done by checking the user profile in