How To Fix CRM_IC_APPL_NB_MSG006 - Error while logging in; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_NB_MSG -

• Message number: 006

• Message text: Error while logging in; contact system administrator

What causes this issue?

There may be XML syntax errors in the navigation bar profile.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Go to IMG activity <LS>Customer Relationship Management-> Interaction
Center WebClient-> Define Navigation Bar Profile</>.
Enter the profile name that is assigned to the agent.
Select <LS>Check XML Syntax</>.
Any syntax errors are shown.
Correct the errors.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_NB_MSG006 - Error while logging in; contact system administrator ?

  The SAP error message CRM_IC_APPL_NB_MSG006 typically indicates that there is an issue with logging into the SAP CRM Interaction Center (IC) application. This error can arise from various causes, and here are some common reasons along with potential solutions:
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the CRM IC application.
  System Configuration Problems: There may be configuration issues in the SAP system that prevent successful login.
  Network Issues: Connectivity problems between the client and the SAP server can lead to login failures.
  Session Management: If the user has too many active sessions or if sessions are not being managed properly, it can lead to login errors.
  Technical Errors: There could be underlying technical issues, such as problems with the application server or database.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations assigned in the SAP system. This can be done by checking the user profile in transaction SU01 or by consulting with the system administrator.
  
  
  
  Review System Configuration:
  
  Verify that the CRM IC application is correctly configured. This includes checking the settings in transaction SPRO for CRM settings and ensuring that all necessary components are active.
  
  
  
  Network Connectivity:
  
  Check the network connection to the SAP server. Ensure that there are no firewall or proxy issues that could be blocking access.
  
  
  
  Session Management:
  
  If the user has multiple active sessions, advise them to log out of other sessions. You can also check for active sessions in transaction SM04 and terminate any unnecessary sessions.
  
  
  
  Check System Logs:
  
  Review the system logs for any error messages that could provide more context about the issue. Use transaction SM21 to view the system log.
  
  
  
  Contact System Administrator:
  
  If the issue persists after checking the above points, it is advisable to contact the system administrator for further investigation. They may need to look into system settings, logs, or perform additional troubleshooting.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message. You can search the SAP Support Portal for updates or patches that may resolve the issue.
  Documentation: Review the official SAP documentation for the CRM Interaction Center for any specific requirements or known issues related to login.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_IC_APPL_NB_MSG006 error. If the problem continues, further technical support may be required.