How To Fix CRM_IC_APPL_NB_MSG007 - Database update failed. Rollback has been triggered.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_NB_MSG -

• Message number: 007

• Message text: Database update failed. Rollback has been triggered.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_NB_MSG007 - Database update failed. Rollback has been triggered. ?

  The SAP error message CRM_IC_APPL_NB_MSG007 indicates that a database update has failed, and as a result, a rollback has been triggered. This error typically occurs in the context of SAP Customer Relationship Management (CRM) applications, particularly when dealing with interaction center (IC) functionalities.
  Causes:
  
  Database Locking Issues: The database might be locked due to concurrent transactions, preventing the update from being completed.
  Data Integrity Violations: The data being processed may violate integrity constraints (e.g., foreign key constraints, unique constraints).
  Network Issues: Temporary network issues can lead to failed database connections.
  Insufficient Authorizations: The user may not have the necessary authorizations to perform the update.
  System Configuration Issues: Incorrect configuration settings in the CRM system or database can lead to failures.
  Application Logic Errors: There may be bugs or issues in the application logic that prevent successful database updates.
  
  Solutions:
  
  Check Database Locks: Use transaction codes like SM12 to check for and resolve any database locks that may be causing the issue.
  Review Application Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  Validate Data: Ensure that the data being processed does not violate any integrity constraints. This may involve checking for duplicates or ensuring that all required fields are populated.
  Network Stability: Ensure that the network connection to the database is stable and that there are no connectivity issues.
  User Authorizations: Verify that the user has the necessary authorizations to perform the operation. This can be checked in transaction SU53 after the error occurs.
  System Configuration: Review the configuration settings in the CRM system and database to ensure they are set up correctly.
  Debugging: If the issue persists, consider debugging the application to identify any logic errors that may be causing the failure.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to gather more information about the error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Consult Documentation: Review the official SAP documentation for CRM and interaction center functionalities for any known issues or best practices.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.