How To Fix CRM_IC_APPL_NB_MSG005 - Error while logging in; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_NB_MSG -

• Message number: 005

• Message text: Error while logging in; contact system administrator

What causes this issue?

Error occurs when loading navigation bar profile.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check the navigation bar profile for possible XML syntex errors.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_NB_MSG005 - Error while logging in; contact system administrator ?

  The SAP error message CRM_IC_APPL_NB_MSG005 typically indicates that there is an issue with logging into the SAP CRM Interaction Center (IC) application. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the CRM IC application.
  System Configuration Problems: There may be misconfigurations in the system settings or parameters that are preventing the login.
  Network Issues: Connectivity problems between the client and the server can lead to login failures.
  Session Management: If there are too many active sessions for a user, it may prevent new logins.
  Expired Password: The user’s password may have expired or been changed without updating the login credentials.
  Technical Errors: There could be underlying technical issues in the SAP system or application server.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations assigned in the SAP system. This can be done by checking the user profile in transaction SU01.
  
  
  
  Review System Configuration:
  
  Verify the configuration settings for the CRM IC application. Check for any recent changes that might have affected the login process.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues. Check if the server is reachable and that there are no firewall or proxy settings blocking the connection.
  
  
  
  Session Management:
  
  Check if the user has reached the maximum number of allowed sessions. If so, terminate any unnecessary sessions.
  
  
  
  Password Reset:
  
  If the password has expired, reset the password using transaction SU01 or ask the user to change their password.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SM21) and application logs (transaction SLG1) for any additional error messages that could provide more context on the issue.
  
  
  
  Contact System Administrator:
  
  If the issue persists after checking the above points, it may be necessary to contact the system administrator for further investigation.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches.
  Documentation: Review the official SAP documentation for the CRM Interaction Center for any known issues or troubleshooting steps.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_APPL_NB_MSG005 error effectively.