How To Fix CRM_IC_APPL_IM016 - IM session failed; maximum number of IM sessions reached for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 016

• Message text: IM session failed; maximum number of IM sessions reached for user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM016 - IM session failed; maximum number of IM sessions reached for user &1 ?

  The SAP error message CRM_IC_APPL_IM016 indicates that the maximum number of Interaction Management (IM) sessions has been reached for a specific user. This typically occurs in the context of SAP CRM (Customer Relationship Management) when a user tries to open a new IM session but has already reached the limit set for concurrent sessions.
  Cause:
  
  Session Limit Reached: Each user has a predefined limit on the number of concurrent IM sessions they can have open. If this limit is reached, the system will not allow the user to open additional sessions.
  Unclosed Sessions: Users may have multiple IM sessions open that they have not closed properly, leading to the maximum limit being reached.
  Configuration Settings: The system configuration may have a low threshold for the maximum number of allowed sessions per user.
  
  Solution:
  
  Close Unused Sessions: The user should check for any open IM sessions and close those that are not in use. This can often be done from the user’s session management screen.
  Increase Session Limit: If the user frequently needs more sessions, the system administrator can increase the maximum number of allowed IM sessions for that user. This can be done in the system configuration settings.
  Session Management: Encourage users to manage their sessions effectively, ensuring they log out of sessions they are no longer using.
  System Monitoring: Administrators can monitor session usage and identify users who may need adjustments to their session limits based on their usage patterns.
  
  Related Information:
  
  Transaction Codes: Administrators can use transaction codes like SU01 to manage user profiles and session limits.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to session management in CRM.
  Documentation: Refer to the SAP Help Portal for detailed documentation on Interaction Management and session management best practices.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with SAP support or your internal IT team for further investigation.