How To Fix CRM_IC_APPL_IM014 - Personal Contact removed from List of Personal Contacts

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 014

• Message text: Personal Contact removed from List of Personal Contacts

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM014 - Personal Contact removed from List of Personal Contacts ?

  The SAP error message CRM_IC_APPL_IM014, which states "Personal Contact removed from List of Personal Contacts," typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when dealing with personal contacts in the Interaction Center (IC).
  Cause:
  This error message can be triggered by several factors, including:
  
  Data Integrity Issues: The personal contact may have been deleted or is no longer valid in the system.
  Authorization Issues: The user may not have the necessary permissions to view or manage the personal contacts.
  Configuration Issues: There may be a misconfiguration in the CRM system that affects how personal contacts are managed or displayed.
  System Updates or Changes: Recent updates or changes to the system could have affected the availability of personal contacts.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Check Data Validity:
  
  Verify if the personal contact still exists in the system. You can do this by searching for the contact in the relevant CRM transaction or application.
  If the contact has been deleted, you may need to recreate it or restore it from a backup if possible.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the appropriate authorizations to access and manage personal contacts. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Configuration Review:
  
  Check the configuration settings related to personal contacts in the CRM system. Ensure that there are no restrictions or filters that could be causing the contact to be removed from the list.
  
  
  
  System Logs and Notes:
  
  Review system logs for any additional error messages or warnings that could provide more context about the issue.
  Check SAP Notes for any known issues or patches related to this error message.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation or help resources for more detailed information on managing personal contacts in the CRM Interaction Center.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and version.
  
  
  
  Related Information:
  
  SAP CRM Documentation: Review the official SAP documentation for CRM Interaction Center for detailed information on managing personal contacts.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Training and Resources: Consider training sessions or resources on SAP CRM to better understand the functionalities and troubleshooting techniques.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.