How To Fix CRM_IC_APPL_IM013 - Send context initiated for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 013

• Message text: Send context initiated for user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM013 - Send context initiated for user &1 ?

  The SAP error message CRM_IC_APPL_IM013, which states "Send context initiated for user &1," typically occurs in the context of the SAP CRM Interaction Center (IC). This error can arise when there is an issue with the context or session management for a user in the Interaction Center.
  Cause:
  
  Session Management Issues: The error may occur if there are problems with the session or context management for the user. This can happen if the user session is not properly initialized or if there are issues with the user’s authorization.
  User Configuration: The user may not be properly configured in the system, or there may be missing authorizations that prevent the context from being sent.
  Technical Issues: There could be underlying technical issues, such as problems with the backend system or network issues that prevent the context from being sent.
  
  Solution:
  
  Check User Configuration: Ensure that the user is properly configured in the system. Verify that the user has the necessary roles and authorizations to access the Interaction Center.
  Session Initialization: Make sure that the user session is properly initialized. This may involve logging out and logging back in to refresh the session.
  Review System Logs: Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Technical Support: If the issue persists, it may be necessary to involve technical support or your SAP Basis team to investigate any underlying technical issues or to check for any system updates or patches that may need to be applied.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the Interaction Center for more details on user management and session handling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in troubleshooting CRM-related issues.
  
  If you continue to experience issues, consider reaching out to SAP support for further assistance.