How To Fix CRM_IC_APPL_IM011 - Phone call initiated for user &1

CRM_IC_APPL_IM011 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 011

• Message text: Phone call initiated for user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM011 - Phone call initiated for user &1 ?

  The SAP error message CRM_IC_APPL_IM011, which states "Phone call initiated for user &1," typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with initiating a phone call for a specific user. This error can arise due to various reasons, including configuration issues, user settings, or system integration problems.
  Causes:
  
  User Configuration: The user may not be properly configured in the system to handle phone calls. This includes missing or incorrect settings in the user profile.
  Telephony Integration: There may be issues with the telephony integration setup, such as incorrect configuration of the telephony server or missing connections.
  Authorization Issues: The user may lack the necessary authorizations to initiate phone calls.
  System Errors: There could be underlying system errors or connectivity issues affecting the telephony system.
  Missing Parameters: Required parameters for the telephony interface may not be set up correctly.
  
  Solutions:
  
  
  Check User Configuration:
  
  Ensure that the user profile is correctly set