How To Fix CRM_IC_APPL_IM011 - Phone call initiated for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 011

• Message text: Phone call initiated for user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM011 - Phone call initiated for user &1 ?

  The SAP error message CRM_IC_APPL_IM011, which states "Phone call initiated for user &1," typically occurs in the context of the SAP CRM Interaction Center (IC) when there is an issue with initiating a phone call for a specific user. This error can arise due to various reasons, including configuration issues, user settings, or system integration problems.
  Causes:
  
  User Configuration: The user may not be properly configured in the system to handle phone calls. This includes missing or incorrect settings in the user profile.
  Telephony Integration: There may be issues with the telephony integration setup, such as incorrect configuration of the telephony server or missing connections.
  Authorization Issues: The user may lack the necessary authorizations to initiate phone calls.
  System Errors: There could be underlying system errors or connectivity issues affecting the telephony system.
  Missing Parameters: Required parameters for the telephony interface may not be set up correctly.
  
  Solutions:
  
  
  Check User Configuration:
  
  Ensure that the user profile is correctly set up in the SAP system.
  Verify that the user has the necessary roles and authorizations to initiate phone calls.
  
  
  
  Review Telephony Integration:
  
  Check the configuration of the telephony server and ensure that it is correctly integrated with SAP CRM.
  Verify that the telephony settings in the SAP CRM system are correctly configured.
  
  
  
  Authorization Check:
  
  Use transaction code SU53 to check for any authorization issues that may be preventing the user from initiating calls.
  Ensure that the user has the necessary authorizations assigned.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any related error messages that could provide more context on the issue.
  Look for any connectivity issues or errors related to the telephony system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to telephony integration and the specific error message for additional troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SU53 (Authorization Check), and SLG1 (Application Log).
  SAP Notes: Search for SAP Notes related to CRM and telephony integration for any known issues or patches.
  Telephony System Documentation: Review the documentation for the specific telephony system being used (e.g., Cisco, Avaya) to ensure compatibility and correct configuration.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_APPL_IM011 error message.