How To Fix CRM_IC_APPL_IM009 - Duplicate relations found; contact system administrator

CRM_IC_APPL_IM009 - Overview

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 009

• Message text: Duplicate relations found; contact system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM009 - Duplicate relations found; contact system administrator ?

  The SAP error message "CRM_IC_APPL_IM009 Duplicate relations found; contact system administrator" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction center (IC) applications. This error indicates that there are duplicate relationships in the system that are causing a conflict.
  
  Cause:
  
  Duplicate Entries: The most common cause of this error is the presence of duplicate relationship entries in the database. This can happen due to data import processes, manual entry errors, or system inconsistencies.
  
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to the creation of duplicate relationships.
  Data Migration Issues: If data has been migrated from another system, it may have resulted in duplicate records if not handled properly.
  
  
  Solution:
  
  
  Identify Duplicates:
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., BUT000, BUT050, etc.) and check for duplicate entries.
  You can also use the CRM_ORDER_INDEX table to check for duplicates related