How To Fix CRM_IC_APPL_IM009 - Duplicate relations found; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 009

• Message text: Duplicate relations found; contact system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM009 - Duplicate relations found; contact system administrator ?

  The SAP error message "CRM_IC_APPL_IM009 Duplicate relations found; contact system administrator" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with interaction center (IC) applications. This error indicates that there are duplicate relationships in the system that are causing a conflict.
  Cause:
  
  Duplicate Entries: The most common cause of this error is the presence of duplicate relationship entries in the database. This can happen due to data import processes, manual entry errors, or system inconsistencies.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to the creation of duplicate relationships.
  Data Migration Issues: If data has been migrated from another system, it may have resulted in duplicate records if not handled properly.
  
  Solution:
  
  
  Identify Duplicates:
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., BUT000, BUT050, etc.) and check for duplicate entries.
  You can also use the CRM_ORDER_INDEX table to check for duplicates related to orders.
  
  
  
  Data Cleanup:
  
  Once duplicates are identified, you can either delete or merge them based on business requirements. Ensure that you have a backup before making any deletions.
  Use transaction BP (Business Partner) to manage and clean up business partner relationships.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the CRM system to ensure that they are set up correctly to prevent the creation of duplicates.
  Check the relationship types and ensure that they are defined properly.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that can resolve the issue.
  
  
  
  Contact Support:
  
  If the issue persists after attempting the above solutions, it may be necessary to contact your SAP system administrator or SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), SE16 (Data Browser), and SE11 (Data Dictionary).
  SAP Documentation: Review SAP documentation related to CRM and interaction center for best practices on managing relationships and data integrity.
  Data Management: Implement data governance practices to prevent future occurrences of duplicate data.
  
  By following these steps, you should be able to resolve the "Duplicate relations found" error in your SAP CRM system.