How To Fix CRM_IC_APPL_IM007 - Cannot add Personal Contact to List of Personal Contacts

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 007

• Message text: Cannot add Personal Contact to List of Personal Contacts

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM007 - Cannot add Personal Contact to List of Personal Contacts ?

  The SAP error message "CRM_IC_APPL_IM007: Cannot add Personal Contact to List of Personal Contacts" typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with adding a personal contact to a list. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Duplicate Entry: The personal contact you are trying to add may already exist in the list, leading to a conflict.
  Authorization Issues: The user may not have the necessary permissions to add contacts to the list.
  Data Integrity Issues: There may be issues with the data being entered, such as missing mandatory fields or incorrect data formats.
  System Configuration: There may be configuration settings in the CRM system that prevent adding contacts under certain conditions.
  Technical Issues: There could be underlying technical issues, such as database locks or system errors.
  
  Solutions:
  
  Check for Duplicates: Verify if the personal contact already exists in the list. If it does, you may need to update the existing entry instead of adding a new one.
  Review Authorizations: Ensure that the user has the necessary authorizations to add personal contacts. This may involve checking user roles and permissions in the SAP system.
  Validate Data: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats. Check for any mandatory fields that may be missing.
  Consult Configuration Settings: Review the CRM configuration settings to ensure that there are no restrictions or rules that prevent adding personal contacts.
  Check for Technical Issues: If the problem persists, check for any technical issues in the system. This may involve consulting with your IT department or SAP Basis team to investigate any database locks or system errors.
  SAP Notes and Support: Look for any relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for updates or patches that may resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing personal contacts, such as BP (Business Partner) or CRM_ORDER (for managing orders).
  Documentation: Refer to SAP documentation or help files for more detailed information on managing personal contacts in CRM.
  Community Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  If the issue continues after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.