How To Fix CRM_IC_APPL_IM008 - Personal Contact added to List of Personal Contacts

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 008

• Message text: Personal Contact added to List of Personal Contacts

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM008 - Personal Contact added to List of Personal Contacts ?

  The SAP error message CRM_IC_APPL_IM008, which states "Personal Contact added to List of Personal Contacts," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with personal contacts in the Interaction Center (IC).
  Cause:
  This error message usually indicates that there is an issue with adding a personal contact to the list of personal contacts in the CRM system. The causes can vary, but common reasons include:
  
  Duplicate Entry: The personal contact you are trying to add may already exist in the system.
  Data Validation Issues: There may be missing or incorrect data in the fields required for creating a personal contact.
  Authorization Issues: The user may not have the necessary permissions to add personal contacts.
  System Configuration: There may be configuration settings in the CRM system that are preventing the addition of personal contacts.
  
  Solution:
  To resolve the CRM_IC_APPL_IM008 error, you can take the following steps:
  
  
  Check for Duplicates: Verify if the personal contact you are trying to add already exists in the system. If it does, you may need to update the existing contact instead of adding a new one.
  
  
  Validate Data: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats. Check for any mandatory fields that may be missing.
  
  
  Review Authorizations: Confirm that you have the necessary permissions to add personal contacts. If not, contact your system administrator to grant the required authorizations.
  
  
  Consult Configuration Settings: If you have access to the configuration settings, check if there are any restrictions or settings that might be preventing the addition of personal contacts.
  
  
  Check for System Notes: Look for any system notes or logs that might provide additional context or error codes related to the issue.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting the SAP Knowledge Base for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for best practices on managing personal contacts.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.