How To Fix CRM_IC_APPL_IM006 - Remove Personal Contact failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 006

• Message text: Remove Personal Contact failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM006 - Remove Personal Contact failed ?

  The SAP error message "CRM_IC_APPL_IM006 Remove Personal Contact failed" typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Interaction Center (IC). This error indicates that there was a failure in removing a personal contact from the system, which can be due to various reasons.
  Possible Causes:
  
  Data Integrity Issues: The personal contact you are trying to remove may be linked to other records or transactions, preventing its deletion.
  Authorization Issues: The user may not have the necessary permissions to delete personal contacts.
  System Configuration: There may be configuration settings in the CRM system that restrict the deletion of certain types of contacts.
  Technical Errors: There could be underlying technical issues, such as database locks or inconsistencies in the data.
  
  Solutions:
  
  Check Data Dependencies: Investigate if the personal contact is linked to any other records (e.g., transactions, activities). If so, you may need to remove those links before deleting the contact.
  Review User Permissions: Ensure that the user attempting to delete the contact has the appropriate authorizations. This can be checked in the user roles and profiles.
  Consult Configuration Settings: Review the CRM configuration settings to see if there are any restrictions on deleting personal contacts. Adjust settings if necessary.
  Database Check: If the issue persists, perform a database check to identify any locks or inconsistencies. This may require the assistance of a technical team or SAP Basis administrator.
  Error Logs: Check the system logs for any additional error messages or details that could provide more context about the failure.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches/updates.
  
  Related Information:
  
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with the error message and any relevant details.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for best practices on managing personal contacts.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.