How To Fix CRM_IC_APPL_IM005 - Selected Personal Contact not available in system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 005

• Message text: Selected Personal Contact not available in system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM005 - Selected Personal Contact not available in system ?

  The SAP error message "CRM_IC_APPL_IM005: Selected Personal Contact not available in system" typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when dealing with interactions or personal contacts. This error indicates that the system cannot find the specified personal contact in the database.
  Causes:
  
  Contact Not Created: The personal contact may not have been created in the system.
  Data Deletion: The contact might have been deleted or marked as inactive.
  Authorization Issues: The user may not have the necessary permissions to view the contact.
  Incorrect Data Entry: There may be a typo or incorrect information in the contact selection.
  System Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to data inconsistency.
  
  Solutions:
  
  
  Verify Contact Existence:
  
  Check if the personal contact exists in the system by searching for it directly in the CRM module.
  Use transaction codes like BP (Business Partner) to search for the contact.
  
  
  
  Check Data Status:
  
  Ensure that the contact is not marked as inactive or deleted. If it is, you may need to reactivate it or create a new contact.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the contact. This may involve checking roles and permissions in the user profile.
  
  
  
  Correct Data Entry:
  
  Double-check the data entered when selecting the personal contact. Ensure there are no typos or incorrect identifiers.
  
  
  
  System Synchronization:
  
  If the CRM system is integrated with other systems (like ERP), ensure that data synchronization is functioning correctly. You may need to check logs or consult with your IT team.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional troubleshooting steps specific to your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any patches or updates related to this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes like BP, CRM_ORDER, or CRM_IC for managing contacts and interactions.
  User Training: Ensure that users are trained on how to properly create and manage personal contacts within the CRM system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.