How To Fix CRM_IC_APPL_IM003 - List of Personal Contacts not available; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 003

• Message text: List of Personal Contacts not available; contact system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM003 - List of Personal Contacts not available; contact system administrator ?

  The SAP error message "CRM_IC_APPL_IM003: List of Personal Contacts not available; contact system administrator" typically occurs in the SAP Customer Relationship Management (CRM) module, particularly in the Interaction Center (IC) application. This error indicates that the system is unable to retrieve the list of personal contacts for the user, which can be due to several reasons.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access personal contacts.
  Data Inconsistencies: There may be inconsistencies or missing data in the database related to personal contacts.
  Configuration Issues: The CRM system may not be properly configured to display personal contacts.
  System Errors: There could be temporary system errors or issues with the backend services that retrieve contact information.
  User Profile Issues: The user profile may not be set up correctly, leading to issues in fetching personal contacts.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to access personal contacts. This can be done by checking the user's role assignments in the SAP system.
  
  
  
  Verify Data:
  
  Check the database for any inconsistencies or missing entries related to personal contacts. This may involve running reports or queries to identify any issues.
  
  
  
  Review Configuration:
  
  Review the configuration settings in the CRM system to ensure that the personal contacts functionality is enabled and correctly set up.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any related error messages that could provide more context about the issue.
  
  
  
  Restart Services:
  
  If the issue is due to a temporary system error, restarting the relevant services or the entire system may resolve the problem.
  
  
  
  Contact Support:
  
  If the issue persists, contact your SAP system administrator or SAP support for further assistance. They may need to perform deeper diagnostics or apply patches.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  Documentation: Review the official SAP documentation for CRM and Interaction Center for any configuration guidelines or troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_IC_APPL_IM003 error message.