How To Fix CRM_IC_APPL_IM001 - User &1 not maintained in employee role

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 001

• Message text: User &1 not maintained in employee role

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM001 - User &1 not maintained in employee role ?

  The SAP error message "CRM_IC_APPL_IM001 User &1 not maintained in employee role" typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Interaction Center (IC). This error indicates that the user specified (represented by &1) does not have the necessary employee role assigned in the system, which is required for them to perform certain actions or access specific functionalities within the CRM Interaction Center.
  
  Cause:
  
  Missing Employee Role: The user has not been assigned the necessary employee role in the system.
  Incorrect User Configuration: The user may not be properly configured as an employee in the CRM system.
  Authorization Issues: The user may not have the required authorizations to access the Interaction Center functionalities.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check User Configuration:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is causing the error and check the user details.
  Ensure that the user is configured correctly