How To Fix CRM_IC_APPL_IM001 - User &1 not maintained in employee role

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 001

• Message text: User &1 not maintained in employee role

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM001 - User &1 not maintained in employee role ?

  The SAP error message "CRM_IC_APPL_IM001 User &1 not maintained in employee role" typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when dealing with the Interaction Center (IC). This error indicates that the user specified (represented by &1) does not have the necessary employee role assigned in the system, which is required for them to perform certain actions or access specific functionalities within the CRM Interaction Center.
  Cause:
  
  Missing Employee Role: The user has not been assigned the necessary employee role in the system.
  Incorrect User Configuration: The user may not be properly configured as an employee in the CRM system.
  Authorization Issues: The user may not have the required authorizations to access the Interaction Center functionalities.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check User Configuration:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID that is causing the error and check the user details.
  Ensure that the user is configured correctly and is assigned to the appropriate employee role.
  
  
  
  Assign Employee Role:
  
  Use transaction code PPOME (Organization and Staffing) or PPOSE (Display Organization and Staffing) to check the organizational structure.
  Find the user in the organizational structure and ensure that they are assigned to the correct employee role.
  If the user is not assigned, you can add the necessary employee role by editing their details.
  
  
  
  Check Role Assignment:
  
  Go to transaction code PFCG (Role Maintenance) to check the roles assigned to the user.
  Ensure that the user has the necessary roles that include the required authorizations for the Interaction Center.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the CRM Interaction Center.
  You may need to work with your security team to verify and adjust the user's authorizations if necessary.
  
  
  
  Testing:
  
  After making the necessary changes, have the user log out and log back in to see if the issue is resolved.
  Test the functionality that was previously causing the error to ensure that it is now working correctly.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  PPOME: Organization and Staffing
  PFCG: Role Maintenance
  
  
  Documentation: Refer to SAP Help documentation for CRM and Interaction Center for more detailed information on user roles and authorizations.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By ensuring that the user is properly configured and has the necessary roles and authorizations, you should be able to resolve the error message and allow the user to access the required functionalities in the CRM Interaction Center.