How To Fix CRM_IC_APPL_IM000 - ***** Employee role messages ************

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 000

• Message text: ***** Employee role messages ************

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM000 - ***** Employee role messages ************ ?

  The SAP error message "CRM_IC_APPL_IM000 * Employee role messages ****" typically relates to issues with employee roles in the SAP Customer Relationship Management (CRM) system, particularly in the Interaction Center (IC). This error can occur when there are problems with the configuration or assignment of roles to employees, which can affect their ability to perform certain tasks within the system.
  Causes:
  
  Missing Role Assignment: The employee may not have the necessary roles assigned in the system to perform specific actions.
  Incorrect Role Configuration: The roles assigned may not be configured correctly, leading to access issues.
  Authorization Issues: The employee may lack the required authorizations to access certain functionalities.
  Data Inconsistencies: There may be inconsistencies in the employee master data or organizational structure.
  System Configuration Errors: Issues in the system configuration related to the Interaction Center or CRM settings.
  
  Solutions:
  
  
  Check Role Assignment:
  
  Go to the user management area in SAP and verify that the employee has the correct roles assigned.
  Use transaction code SU01 to check the user profile and assigned roles.
  
  
  
  Review Role Configuration:
  
  Ensure that the roles assigned to the employee are correctly configured in the system.
  Use transaction code PFCG to review and adjust role settings as necessary.
  
  
  
  Authorization Checks:
  
  Use transaction code SU53 to analyze authorization failures after the error occurs.
  Adjust authorizations as needed to ensure the employee has the necessary permissions.
  
  
  
  Check Employee Master Data:
  
  Verify the employee's master data for any inconsistencies or missing information.
  Ensure that the employee is correctly assigned to the relevant organizational units.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for additional guidance.
  Check for any relevant SAP Notes that may address known issues or provide patches.
  
  
  
  System Configuration Review:
  
  If the issue persists, review the overall system configuration for the Interaction Center and CRM settings.
  Consult with your SAP Basis or CRM functional team for deeper analysis.
  
  
  
  Related Information:
  
  SAP Notes: Search for specific SAP Notes related to CRM and Interaction Center errors, as they may provide patches or additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to the official SAP Help Portal for detailed documentation on role management and authorization in SAP CRM.
  
  If the problem continues after following these steps, it may be necessary to escalate the issue to your SAP support team for further investigation.