How To Fix CRM_IC_APPL_IM002 - Specify one partner

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 002

• Message text: Specify one partner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM002 - Specify one partner ?

  The SAP error message "CRM_IC_APPL_IM002: Specify one partner" typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when working with interaction center applications. This error indicates that the system expects a partner (such as a customer, vendor, or contact person) to be specified in the transaction, but none has been provided.
  Cause:
  
  Missing Partner Information: The most common cause of this error is that the required partner information (like a customer or contact) has not been entered in the relevant fields.
  Incorrect Configuration: There may be issues with the configuration of partner determination in the CRM system.
  Data Entry Error: The user may have overlooked entering the partner details or may have entered them incorrectly.
  
  Solution:
  
  Enter Partner Information: Ensure that you have specified at least one partner in the relevant fields. This could be a customer, contact person, or any other relevant partner type required for the transaction.
  Check Partner Determination Settings: Review the partner determination settings in the CRM configuration to ensure that the system is set up to require a partner for the specific transaction type you are working with.
  Validate Data Entry: Double-check the data entry to ensure that all required fields are filled out correctly and that there are no typos or missing information.
  Consult Documentation: If you are unsure about which partners are required for a specific transaction, refer to the SAP documentation or help resources for guidance on partner roles and their requirements.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes in SAP CRM that may involve partner information, such as creating or managing business partners.
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and modify partner information in the CRM system.
  Testing in a Sandbox Environment: If possible, replicate the issue in a test or sandbox environment to better understand the cause and test potential solutions without affecting production data.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.