How To Fix CRM_IC_APPL_IM010 - Instant messaging initiated for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 010

• Message text: Instant messaging initiated for user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM010 - Instant messaging initiated for user &1 ?

  The SAP error message CRM_IC_APPL_IM010 indicates that an instant messaging session has been initiated for a specific user, but there may be issues related to the configuration or the user's settings that prevent the session from functioning correctly. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  User Configuration: The user may not be properly configured for instant messaging in the SAP system.
  System Settings: The SAP system may not be correctly set up to support instant messaging.
  Network Issues: There could be network connectivity issues preventing the instant messaging service from functioning.
  Integration Issues: There may be problems with the integration between SAP and the instant messaging platform being used (e.g., SAP Business Communication Services).
  Authorization Issues: The user may not have the necessary authorizations to use the instant messaging feature.
  
  Solutions:
  
  
  Check User Configuration:
  
  Ensure that the user is correctly set up in the SAP system for instant messaging. This includes checking the user profile and ensuring that the instant messaging settings are enabled.
  
  
  
  Verify System Settings:
  
  Check the configuration settings for the instant messaging service in the SAP system. This may involve reviewing the settings in transaction codes like SPRO or ICM to ensure that instant messaging is enabled and properly configured.
  
  
  
  Network Connectivity:
  
  Test the network connection to ensure that there are no issues preventing the instant messaging service from connecting. This may involve checking firewalls, proxies, or other network configurations.
  
  
  
  Integration Check:
  
  If using an external instant messaging service, verify that the integration between SAP and the messaging service is correctly set up. This may involve checking API keys, endpoints, and other integration settings.
  
  
  
  Authorization Review:
  
  Review the user’s authorizations to ensure they have the necessary permissions to use the instant messaging feature. This may involve checking roles and authorizations in transaction PFCG.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to instant messaging for any specific configuration or troubleshooting steps that may apply to your version of SAP.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on configuring instant messaging.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Version Specifics: Be aware that the behavior of instant messaging may vary depending on the version of SAP CRM you are using, so ensure that you are looking at the correct documentation for your version.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.