How To Fix CRM_IC_APPL_IM012 - E-mail initiated for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 012

• Message text: E-mail initiated for user &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM012 - E-mail initiated for user &1 ?

  The SAP error message CRM_IC_APPL_IM012, which states "E-mail initiated for user &1," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the Interaction Center (IC) and email communications.
  Cause:
  This error message can arise due to several reasons, including:
  
  User Configuration Issues: The user specified in the error message may not be properly configured to send or receive emails within the CRM system.
  Email Settings: There may be issues with the email settings in the SAP system, such as incorrect SMTP server configurations or missing email addresses.
  Authorization Problems: The user may lack the necessary authorizations to initiate email communications.
  System Errors: There could be underlying system errors or misconfigurations that prevent the email from being processed correctly.
  
  Solution:
  To resolve the CRM_IC_APPL_IM012 error, you can take the following steps:
  
  
  Check User Configuration:
  
  Ensure that the user specified in the error message is correctly set up in the system.
  Verify that the user has a valid email address assigned in their user profile.
  
  
  
  Review Email Settings:
  
  Check the SMTP configuration in the SAP system. Ensure that the SMTP server settings are correct and that the server is reachable.
  Verify that the email settings in transaction code SCOT (SAPconnect) are properly configured.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to send emails. You can check the user's roles and authorizations in transaction code SU01.
  
  
  
  System Logs:
  
  Review the system logs for any additional error messages or warnings that may provide more context about the issue. You can use transaction codes SLG1 (Application Log) or SM21 (System Log) to check for relevant logs.
  
  
  
  Testing Email Functionality:
  
  Test the email functionality by sending a test email from the SAP system to ensure that the email sending process is working correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to email configuration and the Interaction Center for any specific guidance or troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (SAPconnect), SU01 (User Maintenance), SLG1 (Application Log), SM21 (System Log).
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide patches related to email functionality in CRM.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_IC_APPL_IM012 error message.