How To Fix CRM_IC_APPL_IM015 - User can not add self as Personal Contact

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL_IM - CRM IC Instant Messenger message class

• Message number: 015

• Message text: User can not add self as Personal Contact

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL_IM015 - User can not add self as Personal Contact ?

  The SAP error message "CRM_IC_APPL_IM015: User can not add self as Personal Contact" typically occurs in the SAP Customer Relationship Management (CRM) system when a user attempts to add themselves as a personal contact in the system. This is a restriction put in place to prevent users from duplicating their own contact information, which can lead to confusion and data integrity issues.
  Cause:
  The primary cause of this error is that the system is designed to prevent users from adding themselves as a personal contact. This is a built-in validation rule in the CRM application to ensure that each user maintains a clear and distinct set of contacts without self-referencing.
  Solution:
  To resolve this error, the user should follow these steps:
  
  
  Check Existing Contacts: Before attempting to add a personal contact, the user should check if they already have a contact entry for themselves in the system. If they do, there is no need to add another entry.
  
  
  Add Other Contacts: If the user needs to add a contact, they should add someone else instead of themselves. The system allows users to add contacts that are not themselves.
  
  
  Contact Administrator: If there is a legitimate need for a user to have a self-referential contact (for example, for testing purposes), the user should contact their system administrator or IT support team. They may be able to adjust the system settings or provide an alternative solution.
  
  
  Review User Roles and Permissions: Ensure that the user has the appropriate roles and permissions assigned. Sometimes, restrictions can be related to user roles, and reviewing these may provide additional insights.
  
  
  Related Information:
  
  User Documentation: Refer to the SAP CRM user documentation for more details on managing personal contacts and understanding the limitations of the system.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this issue or provide additional context.
  System Configuration: If you are an administrator, review the configuration settings related to contact management in the CRM system to understand the rules applied to personal contacts.
  
  By following these steps, users should be able to navigate around the error and manage their contacts effectively within the SAP CRM system.