How To Fix CRM_IC_APPL019 - Account has no contact person

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL - General Messages in Package CRM_IC_APPL

• Message number: 019

• Message text: Account has no contact person

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL019 - Account has no contact person ?

  The SAP error message CRM_IC_APPL019, which states "Account has no contact person," typically occurs in the SAP Customer Relationship Management (CRM) module when you are trying to perform an action that requires a contact person to be associated with a business partner (account). This error can arise in various scenarios, such as when creating a sales order, service request, or any other transaction that requires a contact person.
  Cause:
  The primary cause of this error is that the business partner (account) you are working with does not have any contact persons assigned to it. In SAP CRM, a contact person is a specific individual associated with a business partner who can be contacted for various purposes, such as sales, service, or support.
  Solution:
  To resolve this error, you need to ensure that a contact person is assigned to the relevant business partner. Here are the steps to do this:
  
  
  Access the Business Partner:
  
  Go to the transaction for managing business partners (e.g., BP transaction code).
  Search for and select the relevant business partner (account) that is causing the error.
  
  
  
  Add a Contact Person:
  
  In the business partner details, navigate to the "Relationships" tab.
  Click on the "Add" button to create a new relationship.
  Select the appropriate role for the contact person (e.g., "Contact Person").
  Enter the details of the contact person, including their name, email, phone number, etc.
  Save the changes.
  
  
  
  Verify the Contact Person:
  
  After adding the contact person, ensure that the relationship is correctly established and that the contact person is active.
  
  
  
  Retry the Transaction:
  
  Go back to the transaction that generated the error and try to perform the action again.
  
  
  
  Related Information:
  
  Business Partner Roles: In SAP CRM, business partners can have multiple roles (e.g., customer, vendor, contact person). Ensure that the contact person role is correctly assigned.
  Data Consistency: Ensure that the data entered for the contact person is consistent and complete, as incomplete data can also lead to issues.
  Authorization: Make sure you have the necessary authorizations to create or modify business partner data.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  
  If the issue persists after following these steps, it may be helpful to consult with your SAP support team or refer to SAP documentation for further troubleshooting.