How To Fix CRM_IC_APPL018 - Enter search criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL - General Messages in Package CRM_IC_APPL

• Message number: 018

• Message text: Enter search criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL018 - Enter search criteria ?

  The SAP error message CRM_IC_APPL018, which states "Enter search criteria," typically occurs in the context of the SAP Customer Relationship Management (CRM) application, particularly when using the Interaction Center (IC). This error indicates that the user has attempted to perform a search or query without providing the necessary search criteria.
  Cause:
  The primary cause of this error is that the user has not filled in the required fields or parameters needed to execute a search. This can happen if:
  
  The search fields are left blank.
  The user has not selected any filters or criteria for the search.
  The search functionality is triggered without any input.
  
  Solution:
  To resolve the CRM_IC_APPL018 error, follow these steps:
  
  
  Check Input Fields: Ensure that you have filled in the necessary search criteria fields. This may include customer ID, name, date ranges, or other relevant parameters depending on the specific search you are trying to perform.
  
  
  Use Default Values: If applicable, try using default values or common search criteria that are likely to return results.
  
  
  Review Required Fields: Look for any indicators (like asterisks) that denote required fields and make sure they are completed.
  
  
  Clear Filters: If you have applied filters, consider clearing them and starting fresh to ensure that no conflicting criteria are causing the issue.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for the specific transaction or search function you are using to understand what criteria are required.
  
  
  User Training: If this is a recurring issue, consider providing additional training for users on how to effectively use the search functionality within the CRM system.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with the relevant transaction codes in SAP CRM that may be related to the search functionality.
  User Roles and Permissions: Ensure that the user has the appropriate roles and permissions to access the search functionality in the CRM system.
  System Configuration: If the issue persists, it may be worth checking the system configuration or consulting with your SAP Basis or technical team to ensure that there are no underlying issues affecting the search functionality.
  
  By following these steps, you should be able to resolve the CRM_IC_APPL018 error and successfully perform your search in the SAP CRM Interaction Center.