How To Fix CRM_IC_APPL020 - Logical system is not defined; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL - General Messages in Package CRM_IC_APPL

• Message number: 020

• Message text: Logical system is not defined; contact system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL020 - Logical system is not defined; contact system administrator ?

  The SAP error message "CRM_IC_APPL020: Logical system is not defined; contact system administrator" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to identify the logical system configuration for the CRM application. This can happen for various reasons, such as missing configuration settings or issues with the system landscape.
  Cause:
  
  Missing Logical System Configuration: The logical system for the CRM application may not be defined in the system settings.
  Incorrect System Landscape Configuration: The logical system may not be correctly set up in the SAP landscape, leading to communication issues.
  Transport Issues: If the configuration was recently transported from another system, it may not have been properly imported or activated.
  User Authorization: The user may not have the necessary authorizations to access the logical system.
  
  Solution:
  
  
  Define Logical System:
  
  Go to transaction code SCC4 to check the logical system settings.
  Ensure that the logical system for your CRM system is defined and correctly configured.
  
  
  
  Check RFC Connections:
  
  Use transaction code SM59 to check the Remote Function Call (RFC) connections.
  Ensure that the RFC connections to the logical system are correctly set up and functioning.
  
  
  
  Maintain Logical System in CRM:
  
  Go to transaction code CRMCMP_CUST to access the CRM customizing settings.
  Navigate to the relevant settings for logical systems and ensure that the logical system is defined.
  
  
  
  Transport Requests:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly.
  Re-import the transport request if necessary.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access the logical system.
  Check roles and profiles assigned to the user.
  
  
  
  Contact System Administrator:
  
  If the above steps do not resolve the issue, contact your system administrator for further assistance. They may need to check system logs or perform additional troubleshooting.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to CRM and logical system configuration for any specific patches or updates that may address this issue.
  Documentation: Review SAP documentation on configuring logical systems and CRM settings for detailed guidance.
  Community Forums: Consider searching or posting on SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue related to the "CRM_IC_APPL020" error message.