How To Fix CRM_IC_APPL021 - Error in object model; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_APPL - General Messages in Package CRM_IC_APPL

• Message number: 021

• Message text: Error in object model; contact system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_APPL021 - Error in object model; contact system administrator ?

  The SAP error message CRM_IC_APPL021, which states "Error in object model; contact system administrator," typically indicates that there is an issue with the configuration or data model in the SAP CRM (Customer Relationship Management) system. This error can occur in various scenarios, particularly when working with the Interaction Center (IC) or when trying to access certain functionalities within the CRM application.
  Causes:
  
  Configuration Issues: There may be a misconfiguration in the object model or in the settings related to the Interaction Center.
  Data Inconsistencies: Inconsistent or missing data in the underlying database can lead to this error.
  Custom Development: If there are custom enhancements or developments in the CRM system, they may not be correctly implemented or may conflict with standard processes.
  Authorization Issues: The user may not have the necessary authorizations to access certain objects or functionalities.
  System Updates or Patches: Recent updates or patches may have introduced changes that affect the object model.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the CRM system, particularly those related to the Interaction Center and object model. Ensure that all necessary components are correctly configured.
  Data Validation: Validate the data in the system to ensure there are no inconsistencies or missing entries that could be causing the error.
  Review Custom Code: If there are custom developments, review the code for any issues or conflicts. Debugging may be necessary to identify the root cause.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access the required objects.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on troubleshooting.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, it may be necessary to contact SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for logging and monitoring.
  Documentation: Review SAP documentation related to the Interaction Center and object model for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_IC_APPL021 error in your SAP system.