How To Fix CRM_IC_AFS002 - No result for account factsheet without confirming account

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IC_AFS - IC ACCOUNT FactSheet

• Message number: 002

• Message text: No result for account factsheet without confirming account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IC_AFS002 - No result for account factsheet without confirming account ?

  The SAP error message CRM_IC_AFS002 indicates that there is no result for the account factsheet because the system could not confirm the account. This typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access account-related information without a valid account context.
  Cause:
  
  
  Missing Account Context: The error usually arises when the system is unable to identify or confirm the account for which the factsheet is being requested. This could be due to:
  
  The account not being created or not existing in the system.
  The account being inactive or blocked.
  The user not having the necessary authorizations to access the account.
  Incorrect or incomplete data being passed to the system when trying to access the factsheet.
  
  
  
  Technical Issues: There may be underlying technical issues, such as problems with the database or connectivity issues that prevent the system from retrieving the account information.
  
  
  Solution:
  
  
  Check Account Existence: Verify that the account you are trying to access exists in the system. You can do this by navigating to the account management area in SAP CRM and searching for the account.
  
  
  Account Status: Ensure that the account is active and not blocked. If the account is inactive, you may need to reactivate it.
  
  
  Authorization Check: Confirm that the user has the necessary authorizations to view the account factsheet. You may need to consult with your SAP security team to ensure that the user roles and permissions are correctly set up.
  
  
  Data Validation: Ensure that the data being used to access the account factsheet is complete and correct. This includes checking for any missing or incorrect parameters in the request.
  
  
  Technical Troubleshooting: If the above steps do not resolve the issue, consider checking for any technical problems:
  
  Review system logs for any errors or warnings that may provide more context.
  Check the database connection and ensure that the system is functioning correctly.
  If necessary, consult with your SAP Basis team for further investigation.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the SAP Help Portal for detailed documentation on CRM account management and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.