How To Fix CRM_IBASE_UI004 - Sold-to party must be the same for IBase comps and srvc. cntrcts/quots

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IBASE_UI - UI Messages for IBASE

• Message number: 004

• Message text: Sold-to party must be the same for IBase comps and srvc. cntrcts/quots

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IBASE_UI004 - Sold-to party must be the same for IBase comps and srvc. cntrcts/quots ?

  The SAP error message CRM_IBASE_UI004 indicates that there is a mismatch in the "Sold-to party" information between the Installed Base (IBase) components and the service contracts or quotations associated with them. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to create or modify service contracts or quotations that reference an Installed Base.
  Cause:
  
  Mismatch in Sold-to Party: The primary cause of this error is that the Sold-to party (the customer who is purchasing the service or product) for the IBase components does not match the Sold-to party for the service contracts or quotations.
  Data Entry Errors: There may be data entry errors where the Sold-to party was incorrectly entered for either the IBase or the service contract/quotation.
  Configuration Issues: There could be configuration issues in the system that lead to inconsistencies in how Sold-to parties are assigned or recognized.
  
  Solution:
  
  
  Verify Sold-to Party: Check the Sold-to party for both the IBase components and the service contracts/quotations. Ensure that they are the same.
  
  Navigate to the IBase components and check the Sold-to party assigned.
  Navigate to the service contracts or quotations and check the Sold-to party assigned.
  
  
  
  Update Mismatched Entries: If you find a mismatch, update the Sold-to party in either the IBase or the service contract/quotation to ensure they match.
  
  You can do this by editing the relevant records in the SAP CRM system.
  
  
  
  Check Configuration: If the issue persists, review the configuration settings in the SAP system to ensure that there are no rules or settings that might be causing this mismatch.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on managing Installed Base and service contracts/quotations.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Installed Base (IBase): This is a concept in SAP CRM that represents the physical and logical components of a product that a customer has purchased. It is used for managing service contracts, warranties, and other service-related activities.
  Service Contracts/Quotations: These are agreements between a customer and a service provider that outline the terms of service, including pricing, duration, and scope of services.
  SAP Notes and Knowledge Base Articles: Check SAP's support portal for any relevant notes or articles that may address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the CRM_IBASE_UI004 error and ensure that the Sold-to party information is consistent across your records.