How To Fix CRM_IBASE_UI003 - Error occurred when reading service contract or quotation information

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IBASE_UI - UI Messages for IBASE

• Message number: 003

• Message text: Error occurred when reading service contract or quotation information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IBASE_UI003 - Error occurred when reading service contract or quotation information ?

  The SAP error message CRM_IBASE_UI003, which indicates that an error occurred when reading service contract or quotation information, can arise from various causes. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to service contracts or quotations in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the service contract or quotation data.
  System Configuration: Incorrect configuration settings in the CRM system can lead to issues when trying to read service contract or quotation information.
  Technical Issues: There may be underlying technical issues, such as problems with the database or application server.
  Missing or Incomplete Data: Required fields or data may be missing or incomplete, preventing the system from retrieving the necessary information.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for inconsistencies.
  Run consistency checks or reports to identify and correct any data issues.
  
  
  
  Verify Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to access service contracts and quotations.
  Use transaction SU53 to check for authorization failures after the error occurs.
  
  
  
  Review System Configuration:
  
  Check the configuration settings related to service contracts and quotations in the CRM system.
  Ensure that all necessary customizing settings are correctly configured.
  
  
  
  Technical Troubleshooting:
  
  Check the system logs (transaction SLG1) for any related error messages that could provide more context.
  If there are database issues, consider running database consistency checks or contacting your database administrator.
  
  
  
  Data Completeness:
  
  Review the service contract or quotation data to ensure all required fields are filled out correctly.
  If necessary, update the records to include any missing information.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for managing service contracts and quotations) and CRMD_ORDERADM_H (for accessing order administration).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to CRM service contracts and quotations for best practices and troubleshooting tips.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP support team or consult with SAP directly for further assistance.