How To Fix CRM_IBASE_UI002 - Enter a valid service contract ID or service contract quotation ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IBASE_UI - UI Messages for IBASE

• Message number: 002

• Message text: Enter a valid service contract ID or service contract quotation ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IBASE_UI002 - Enter a valid service contract ID or service contract quotation ID ?

  The SAP error message CRM_IBASE_UI002 indicates that the system requires a valid service contract ID or service contract quotation ID, but the input provided does not meet the criteria for a valid entry. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when users are trying to access or process service contracts or quotations.
  Causes:
  
  Invalid Input: The ID entered may be incorrect, misspelled, or formatted improperly.
  Non-Existent ID: The service contract or quotation ID does not exist in the system.
  Authorization Issues: The user may not have the necessary permissions to view or access the specified service contract or quotation.
  Data Synchronization Issues: There may be issues with data synchronization between different SAP modules or systems.
  System Configuration: The system may not be configured correctly to recognize the service contract or quotation IDs.
  
  Solutions:
  
  Verify Input: Double-check the service contract ID or quotation ID for accuracy. Ensure there are no typos or formatting issues.
  Check Existence: Use transaction codes like CRM_ORDER or CRM_CONTRACT to search for the service contract or quotation ID to confirm it exists in the system.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the service contract or quotation. This may involve checking user roles and permissions in the SAP system.
  Consult with IT Support: If the ID is valid and the user has the correct permissions, consult with your IT support team to check for any data synchronization issues or system configuration problems.
  Use Alternative Search Methods: If the direct ID entry fails, try using search functionalities within the CRM module to locate the service contract or quotation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_CONTRACT, or CRM_SERVICE to navigate and search for service contracts and quotations.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Documentation: Review SAP documentation or user manuals related to service contracts and quotations for further guidance on proper usage and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.