How To Fix CRM_HYB_PROV_ORDER020 - Corrupted document data found for handle &1, row &2, field index &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_HYB_PROV_ORDER - CRM - hybris Subscription Order Integration

• Message number: 020

• Message text: Corrupted document data found for handle &1, row &2, field index &3.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_HYB_PROV_ORDER020 - Corrupted document data found for handle &1, row &2, field index &3. ?

  The SAP error message CRM_HYB_PROV_ORDER020 indicates that there is corrupted document data associated with a specific handle, row, and field index in the SAP CRM system. This error typically arises in scenarios involving hybrid applications or when data is being synchronized between different systems or components.
  Cause:
  
  Data Corruption: The most common cause is that the data in the database has become corrupted, which can happen due to various reasons such as system crashes, improper data handling, or issues during data migration.
  Inconsistent Data: There may be inconsistencies in the data model, where the expected data structure does not match the actual data stored in the database.
  Synchronization Issues: If the data is being synchronized between different systems (e.g., between SAP CRM and an external system), any interruptions or errors during this process can lead to corrupted data.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might not handle data correctly, leading to corruption.
  
  Solution:
  
  Data Validation: Check the data in the specified handle, row, and field index to identify any anomalies or corruption. You may need to run validation checks or queries to inspect the data.
  Recreate the Document: If the document is corrupted beyond repair, consider recreating it. This may involve deleting the corrupted document and creating a new one with the correct data.
  Database Repair: If the corruption is severe, you may need to perform a database repair or restore from a backup if available.
  Check Logs: Review system logs and error messages to identify any underlying issues that may have caused the corruption. This can provide insights into whether it was a one-time issue or part of a larger problem.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. SAP frequently releases updates that may resolve known issues.
  Consult SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP Support for assistance. They can provide guidance based on the specific details of your system and the error.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant database tables and fields.
  System Logs: Use transaction SLG1 to check application logs for any related error messages that could provide more context.
  Data Model: Familiarize yourself with the data model of the CRM system to understand the relationships between different entities and how they might be affected by corruption.
  Backup and Recovery: Ensure that you have a robust backup and recovery strategy in place to prevent data loss in the future.
  
  By following these steps, you should be able to diagnose and address the issue related to the CRM_HYB_PROV_ORDER020 error message.