How To Fix CRM_HYB_PROV_ORDER011 - Item update failed. Interface is called without header data.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_HYB_PROV_ORDER - CRM - hybris Subscription Order Integration

• Message number: 011

• Message text: Item update failed. Interface is called without header data.

What causes this issue?

The CRM System shall update the order with GUID &v1& with additional
items.

System Response

The update cannot be executed.

How to fix this error?

The update on the order with GUID &v1& is not possible because the
caller does not provide the HEADER data for the order during the update
call. Please contact your system administrator.

Procedure for System Administrators

Analyze the interaction handling. On CRM side class &v2& is called for
the creation and update of the order document.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_HYB_PROV_ORDER011 - Item update failed. Interface is called without header data. ?

  The SAP error message CRM_HYB_PROV_ORDER011 indicates that there was an issue with updating an item in the CRM system because the interface was called without the necessary header data. This typically occurs in scenarios where the system expects both header and item data to be present for processing, but only item data is provided.
  Cause:
  
  Missing Header Data: The most common cause of this error is that the header data for the order or transaction is not being sent or is missing when the item update is attempted.
  Incorrect Interface Call: The interface that is being used to update the item may not be correctly configured to include the header data.
  Data Mapping Issues: There may be issues with how data is being mapped between the source system and the SAP CRM system, leading to missing header information.
  Integration Issues: If the update is being performed through an integration layer (like middleware), there may be issues in the data flow or transformation that result in missing header data.
  
  Solution:
  
  Check Interface Configuration: Ensure that the interface being used to update the item is correctly configured to include both header and item data. Review the documentation for the interface to confirm the required parameters.
  Validate Data: Before making the call to update the item, validate that the header data is being populated correctly. This may involve checking the source system or the data being sent to SAP.
  Debugging: If you have access to the backend, you can use transaction codes like SLG1 (Application Log) to check for any logs related to the error. This can provide more context on what is missing.
  Review Mapping Logic: If you are using middleware or an integration tool, review the mapping logic to ensure that header data is being correctly passed to the SAP system.
  Consult Documentation: Refer to SAP documentation or notes related to the specific interface you are using for any known issues or additional configuration steps that may be required.
  Testing: After making changes, perform tests to ensure that both header and item data are being processed correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER for order management, and SE80 for checking the interface implementation.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By ensuring that both header and item data are correctly provided and configured, you should be able to resolve the error and successfully update the item in the CRM system.