How To Fix CRM_HYB_PROV_ORDER010 - Item update failed. Session lost the order with GUID &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_HYB_PROV_ORDER - CRM - hybris Subscription Order Integration

• Message number: 010

• Message text: Item update failed. Session lost the order with GUID &1.

What causes this issue?

The CRM System shall update the order with GUID &v1& with additional
items.

System Response

The update cannot be executed.

How to fix this error?

The update on the order with GUID &v1& is not possible because the
session does not buffer an order with that GUID. Most likely the session
expired or the order buffer was initialized. Please contact your system
administrator if the problem occurs frequently.

Procedure for System Administrators

Analyze the interaction handling. On CRM side class &v2& is called for
the creation and update of the order document.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_HYB_PROV_ORDER010 - Item update failed. Session lost the order with GUID &1. ?

  The SAP error message CRM_HYB_PROV_ORDER010 Item update failed. Session lost the order with GUID &1 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with updating an order item in a hybrid scenario, often involving mobile applications or external systems.
  Causes:
  
  Session Timeout: The session may have timed out due to inactivity, leading to a loss of connection to the order.
  Network Issues: Intermittent network connectivity problems can cause the session to be lost.
  Data Consistency Issues: There may be inconsistencies in the data being sent to the server, such as missing mandatory fields or incorrect data formats.
  Concurrency Issues: If multiple users or processes are trying to update the same order simultaneously, it can lead to conflicts.
  System Configuration: Incorrect configuration settings in the CRM system or the mobile application can lead to session management issues.
  
  Solutions:
  
  Session Management: Ensure that the session is kept alive by implementing proper session management techniques, such as periodic refreshes or user prompts to keep the session active.
  Network Stability: Check the network connection and ensure that it is stable. If using a mobile application, ensure that the device has a reliable internet connection.
  Data Validation: Before sending updates, validate the data to ensure that all required fields are filled and that the data formats are correct.
  Error Handling: Implement robust error handling in the application to gracefully manage session loss and provide users with meaningful feedback.
  Review Logs: Check the application and system logs for any additional error messages or warnings that could provide more context about the failure.
  Configuration Review: Review the configuration settings in both the SAP CRM system and any connected applications to ensure they are set up correctly.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error message or provide patches and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Testing: If possible, replicate the issue in a test environment to better understand the conditions under which the error occurs.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further investigation.