How To Fix CRM_HYB_PROV_ORDER005 - Multiple schedule lines not supported. Quantity &1 not set on item &2.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_HYB_PROV_ORDER - CRM - hybris Subscription Order Integration

• Message number: 005

• Message text: Multiple schedule lines not supported. Quantity &1 not set on item &2.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_HYB_PROV_ORDER005 - Multiple schedule lines not supported. Quantity &1 not set on item &2. ?

  The SAP error message CRM_HYB_PROV_ORDER005 indicates that there is an issue with the handling of schedule lines in a CRM (Customer Relationship Management) order. Specifically, the error states that multiple schedule lines are not supported for the given item, and it mentions that the quantity for that item is not set.
  Cause:
  
  Multiple Schedule Lines: The error typically occurs when an attempt is made to create or process an order item that has multiple schedule lines, which is not supported in the context of the operation being performed.
  Missing Quantity: The error also indicates that the quantity for the item is not set, which is necessary for processing the order correctly.
  Configuration Issues: There may be configuration settings in the system that do not allow for multiple schedule lines for certain item categories or order types.
  
  Solution:
  
  Check Item Configuration: Review the configuration of the item in question. Ensure that it is set up to allow for the correct handling of schedule lines. If the item is not supposed to have multiple schedule lines, ensure that it is configured accordingly.
  Set Quantity: Make sure that the quantity for the item is set correctly in the order. This can often be done in the order entry screen or through the relevant transaction.
  Review Order Type: Check if the order type being used supports multiple schedule lines. If not, consider using a different order type that does.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on how to handle schedule lines for the item category in question.
  Debugging: If the issue persists, consider debugging the process to identify where the error is being triggered. This may require technical assistance from an SAP developer or consultant.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling schedule lines in CRM orders.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER for order management, which may help in troubleshooting the issue.
  User Exits and BAdIs: If custom logic is implemented in the system, check for any user exits or BAdIs (Business Add-Ins) that may affect the processing of schedule lines.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it. If the problem continues, consider reaching out to SAP support for further assistance.