How To Fix CRM_HYB_PROV_ORDER021 - Object ID could not be determined for handle &1, row &2, field index &3.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_HYB_PROV_ORDER - CRM - hybris Subscription Order Integration

• Message number: 021

• Message text: Object ID could not be determined for handle &1, row &2, field index &3.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_HYB_PROV_ORDER021 - Object ID could not be determined for handle &1, row &2, field index &3. ?

  The SAP error message CRM_HYB_PROV_ORDER021 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the data being processed in hybrid scenarios, particularly when dealing with order data. This error indicates that the system is unable to determine the Object ID for a specific handle, row, and field index.
  Cause:
  
  Data Inconsistency: The error may arise due to inconsistencies in the data being processed. This could be due to missing or incorrect entries in the database.
  Configuration Issues: There may be configuration issues in the CRM system or in the integration with other systems (like SAP ERP).
  Missing Object: The object that the system is trying to reference may not exist or may have been deleted.
  Incorrect Mapping: If there is a mapping issue between the CRM and other systems, it can lead to this error.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain objects, leading to this error.
  
  Solution:
  
  Check Data Consistency: Verify the data in the relevant tables to ensure that all necessary entries exist and are correct. Look for any missing or incorrect Object IDs.
  Review Configuration: Check the configuration settings in the CRM system and ensure that they are set up correctly. This includes checking integration settings with other systems.
  Validate Object Existence: Ensure that the object ID being referenced actually exists in the system. You can do this by querying the relevant tables.
  Check Mapping: If you are using middleware or integration tools, check the mapping configurations to ensure that they are correct.
  User Authorizations: Ensure that the user has the necessary authorizations to access the objects in question. You may need to consult with your security team to verify this.
  Debugging: If the issue persists, consider debugging the process to identify where the failure occurs. This may require technical expertise in SAP development.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions to common issues.
  Transaction Codes: Use transaction codes like SE11 (Data Dictionary) to check table structures, or SE80 (Object Navigator) for debugging.
  Logs: Review application logs (transaction SLG1) for more detailed error messages that may provide additional context.
  Community Forums: Consider searching or posting in SAP community forums or SAP support channels for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.