How To Fix CRM_GRM_GCL011 - Cleared amount exceeds agreement &1 outstanding advance by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_GCL - Grantor Claim messages

• Message number: 011

• Message text: Cleared amount exceeds agreement &1 outstanding advance by &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_GCL011 - Cleared amount exceeds agreement &1 outstanding advance by &2 ?

  The SAP error message CRM_GRM_GCL011 indicates that the cleared amount exceeds the outstanding advance amount for a specific agreement. This typically occurs in the context of contract management or billing processes within SAP CRM (Customer Relationship Management) when there is a mismatch between the amounts that have been cleared (or settled) and the amounts that are still outstanding.
  Cause:
  
  Cleared Amount Exceeds Outstanding Advance: The primary cause of this error is that the amount you are trying to clear or settle is greater than the amount that is still outstanding for the advance payment associated with the agreement.
  Incorrect Data Entry: There may be an error in the data entry, such as entering an incorrect amount for the cleared amount or the outstanding advance.
  Configuration Issues: There could be issues with the configuration of the agreement or the related financial settings in SAP.
  Timing Issues: The timing of transactions may also lead to discrepancies, especially if there are pending transactions that have not yet been processed.
  
  Solution:
  
  Verify Amounts: Check the amounts involved in the transaction. Ensure that the cleared amount does not exceed the outstanding advance amount. You can do this by reviewing the agreement details and the associated financial postings.
  Adjust Cleared Amount: If the cleared amount is indeed higher than the outstanding advance, adjust the cleared amount to be equal to or less than the outstanding advance.
  Review Agreement Settings: Check the settings and configurations of the agreement in SAP. Ensure that all relevant fields are correctly populated and that there are no discrepancies.
  Check for Pending Transactions: Look for any pending transactions that may not have been processed yet. Ensure that all related transactions are completed and accounted for.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRM_ORDER, CRM_CONTRACT, or FB03 to view and analyze the relevant documents and postings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Authorization: Ensure that you have the necessary authorizations to view and modify the agreements and financial postings in SAP.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.