How To Fix CRM_GRM_GCL015 - Claim could not be saved. Agreement &1 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_GCL - Grantor Claim messages

• Message number: 015

• Message text: Claim could not be saved. Agreement &1 is locked

What causes this issue?

When the claim is being saved, clearing and availability control checks
are performed to ensure document consistency. If the checks are
successfull, the agreement is updated. During this process, the
agreement should be locked. In this case, the agreement was being used
in another process and could not be locked.

System Response

The claim could not be saved.

How to fix this error?

Unlock the agreement to save the claim.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_GCL015 - Claim could not be saved. Agreement &1 is locked ?

  The SAP error message CRM_GRM_GCL015 indicates that a claim could not be saved because the associated agreement is locked. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there are concurrent processes or transactions that are preventing the modification of the agreement.
  Cause:
  
  
  Agreement Locking: The agreement referenced in the error message is currently locked by another user or process. This can happen if:
  
  Another user is editing the agreement.
  A background job is processing the agreement.
  The agreement is in a status that does not allow changes.
  
  
  
  Transaction Conflicts: If multiple users are trying to access or modify the same agreement simultaneously, it can lead to locking issues.
  
  
  System Configuration: Certain configurations or customizations in the SAP system may lead to locking behavior that is not typical.
  
  
  Solution:
  
  
  Check Lock Status:
  
  Use transaction code SM12 to check for locks on the agreement. You can search for the agreement number to see if it is locked and by whom.
  If you find that the agreement is locked by another user, you may need to wait until they finish their transaction.
  
  
  
  Release Locks:
  
  If you have the necessary authorizations, you can release the lock from transaction SM12. However, be cautious when doing this, as it may disrupt another user's work.
  
  
  
  Review Background Jobs:
  
  Check if there are any background jobs running that might be locking the agreement. You can use transaction SM37 to monitor background jobs.
  
  
  
  User Communication:
  
  If you identify that another user is working on the agreement, communicate with them to coordinate the changes.
  
  
  
  System Configuration Review:
  
  If this issue occurs frequently, it may be worth reviewing the system configuration or consulting with your SAP Basis team to ensure that locking behavior is as expected.
  
  
  
  Error Handling:
  
  Implement error handling in your processes to manage situations where agreements are locked, such as retrying the operation after a delay.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: Display and manage locks.
  SM37: Monitor background jobs.
  SE11: Data dictionary to check table structures related to agreements.
  
  
  
  Documentation: Refer to SAP Help documentation for CRM and specifically for the Claims Management module for more detailed information on handling agreements and claims.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to this error message.
  
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.