How To Fix CRM_GRM_GCL020 - Error occurred when creating claim instance

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_GCL - Grantor Claim messages

• Message number: 020

• Message text: Error occurred when creating claim instance

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_GCL020 - Error occurred when creating claim instance ?

  The SAP error message CRM_GRM_GCL020, which indicates that an error occurred when creating a claim instance, can arise from various causes. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: There may be missing or incorrect configuration settings in the SAP CRM system related to claims management.
  Authorization Problems: The user may not have the necessary authorizations to create a claim instance.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data or transaction data that is required for creating a claim.
  System Errors: There may be underlying system errors or issues with the SAP application server.
  Business Rules Violations: The claim being created may violate certain business rules or validations defined in the system.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for claims management in the SAP CRM system. Ensure that all necessary settings are correctly configured.
  Review Authorizations: Verify that the user has the appropriate authorizations to create claims. This can be done by checking the user's role and authorization objects.
  Validate Input Data: Ensure that all required fields are filled out correctly and that the data being entered does not violate any business rules. Check for any missing or inconsistent data.
  Check System Logs: Look into the system logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Debugging: If you have access to debugging tools, you can debug the claim creation process to identify where the error is occurring.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_DNO_MONI (for monitoring) and CRM_ORDER (for managing claims).
  Documentation: Review the SAP Help documentation for Claims Management in SAP CRM for detailed information on configuration and processes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_GRM_GCL020 error effectively.