How To Fix CRM_GRM_GCL021 - Error occurred when launching Workflow &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_GRM_GCL - Grantor Claim messages

• Message number: 021

• Message text: Error occurred when launching Workflow &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_GRM_GCL021 - Error occurred when launching Workflow &1 ?

  The SAP error message CRM_GRM_GCL021, which states "Error occurred when launching Workflow &1," typically indicates that there was an issue when trying to initiate a workflow in the SAP Customer Relationship Management (CRM) system. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  Workflow Configuration Issues: The workflow might not be properly configured or activated in the system.
  Missing Workflow Template: The specific workflow template that is supposed to be triggered may not exist or may be inactive.
  Authorization Issues: The user attempting to launch the workflow may not have the necessary authorizations.
  Data Issues: There may be missing or incorrect data in the transaction that is supposed to trigger the workflow.
  System Errors: There could be underlying system errors or inconsistencies that are preventing the workflow from being executed.
  
  Solutions:
  
  
  Check Workflow Configuration:
  
  Go to the workflow administration (transaction code SWDD) and verify that the workflow template is correctly configured and activated.
  Ensure that all necessary steps and conditions in the workflow are properly defined.
  
  
  
  Verify Workflow Template:
  
  Use transaction code SWI1 to check if the workflow template exists and is active.
  If the template is missing or inactive, you may need to create or activate it.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to execute the workflow.
  Use transaction code SU53 to analyze authorization issues.
  
  
  
  Inspect Data:
  
  Review the data associated with the transaction that is triggering the workflow. Ensure that all required fields are filled out correctly.
  Check for any inconsistencies or missing data that could prevent the workflow from launching.
  
  
  
  Check System Logs:
  
  Use transaction code SLG1 to check the application logs for any additional error messages or details that could provide more context about the issue.
  Look for any related error messages that might indicate a deeper system issue.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the workflow to identify where the error occurs. This may require technical expertise.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches or updates.
  
  
  
  Related Information:
  
  Workflow Administration: Familiarize yourself with the workflow administration tools in SAP, such as SWDD (Workflow Builder) and SWI1 (Work Item Selection).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to CRM workflows for best practices and troubleshooting tips.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.