How To Fix CRM_ERP_UI012 - Default ERP sales order profile used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_UI -

• Message number: 012

• Message text: Default ERP sales order profile used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_UI012 - Default ERP sales order profile used ?

  The SAP error message CRM_ERP_UI012 indicates that the default ERP sales order profile is being used in the context of a CRM (Customer Relationship Management) system. This message typically arises when there is an issue with the configuration or assignment of sales order profiles between the CRM and ERP systems.
  Cause:
  
  Default Profile Usage: The system is defaulting to a standard or default sales order profile because a specific profile has not been assigned or configured correctly.
  Configuration Issues: There may be missing or incorrect configurations in the CRM or ERP system regarding the sales order profiles.
  Integration Issues: Problems in the integration settings between the CRM and ERP systems can lead to the default profile being used.
  Missing Customization: If the sales order profile that should be used is not defined or is not available in the system, the default will be applied.
  
  Solution:
  
  
  Check Sales Order Profile Configuration:
  
  Go to the configuration settings in the SAP system and verify that the sales order profiles are correctly defined.
  Ensure that the necessary profiles are created and assigned to the relevant sales order types.
  
  
  
  Assign the Correct Profile:
  
  If a specific sales order profile is required, ensure that it is assigned to the relevant transaction or business process in the CRM system.
  You can do this by navigating to the relevant customizing transaction (e.g., SPRO) and checking the settings under CRM and ERP integration.
  
  
  
  Review Integration Settings:
  
  Check the integration settings between CRM and ERP to ensure that they are correctly configured.
  Look for any discrepancies in the mapping of sales order types and profiles.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM and ERP integration for any specific instructions or known issues regarding sales order profiles.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the correct sales order profile is being used and that the error message does not reappear.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, CRMD_ORDER for managing CRM orders, or VA01 for creating sales orders in ERP.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Support: If the issue persists after checking configurations and settings, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_ERP_UI012 error and ensure that the appropriate sales order profile is being utilized in your SAP system.