How To Fix CRM_ERP_UI010 - The product does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERP_UI -

• Message number: 010

• Message text: The product does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERP_UI010 - The product does not exist ?

  The SAP error message CRM_ERP_UI010 ("The product does not exist") typically occurs in the context of SAP CRM (Customer Relationship Management) when a user attempts to access or manipulate a product that the system cannot find in the database. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Product Not Created: The product may not have been created in the system or may not have been properly saved.
  Incorrect Product ID: The product ID entered may be incorrect or misspelled.
  Product Deactivation: The product might have been deactivated or deleted from the system.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to the product not being available in CRM.
  Authorization Issues: The user may not have the necessary authorizations to view the product.
  Incorrect Organizational Data: The product may not be assigned to the correct organizational unit or sales area.
  
  Solutions:
  
  Verify Product Existence: Check if the product exists in the system by searching for it using the product ID in the relevant transaction (e.g., MM03 for material master).
  Check Product Status: Ensure that the product is active and not marked for deletion or deactivated.
  Correct Product ID: Double-check the product ID for any typos or errors.
  Review Authorizations: Ensure that the user has the necessary permissions to access the product data.
  Data Synchronization: If the system is integrated with ERP, check for any synchronization issues. You may need to run a synchronization job or check the middleware for errors.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM03 (Display Material), CRM_PRODUCT (Product Management), and SE11 (Data Dictionary) to check the product details.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM and ERP integration to understand how products are managed across systems.
  User Forums: Consider visiting SAP community forums or user groups for additional insights and solutions from other users who may have encountered the same issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.